Refund policy
Effective Date: March 19, 2025
At Cannabox Co., Ltd., we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a 30-day return policy from the date of receiving your order.
Returns & Eligibility
To be eligible for a return, the item must meet the following conditions:
• It must be unused, unopened, and in its original packaging.
• All tags, labels, and proof of purchase (receipt or invoice) must be included.
• Any product that has been opened, used, or is not in its original condition cannot be returned due to hygiene and safety regulations.
To initiate a return, please contact us at support@cannabox.co.th or +66-95-862-6362 before sending the item back. Returns must be sent to:
Return Address:
Cannabox Co., Ltd.
23 Soi Wachiratham Sathit 60, Bang Chak, Phra Khanong, Bangkok 10260
Tax ID: 0835566010124
Mobile: +66-95-862-6362
Once your return is approved, we will provide a return shipping label along with detailed instructions. Items sent back without prior approval will not be accepted.
For any return-related inquiries, contact us at support@cannabox.co.th or +66-95-862-6362.
Damages & Issues
Customers are responsible for inspecting their order upon receipt. If the item is defective, damaged, or incorrect, please notify us immediately so we can assess the issue and take appropriate action.
Non-Returnable Items
Certain products cannot be returned due to legal and hygiene restrictions, including:
• Consumable products (CBD oils, edibles, supplements)
• Personal care items (skincare, cosmetics)
• Custom or personalized orders
• Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are non-refundable and non-returnable. If you have questions about a specific product, please contact us before making a purchase.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return it under our return policy and place a new order separately.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
Please note:
• Banks and payment providers may take additional time to process and post the refund.
• If more than 15 business days have passed since your refund approval and you have not received your funds, contact us at support@cannabox.co.th or +66-95-862-6362.
Compliance with Thai Consumer Protection Laws
Our return and refund policy complies with Thai regulations, including:
• Consumer Protection Act B.E. 2522 (1979) – Ensuring fair trade practices and consumer rights.
• E-Commerce Regulations – Providing transparent return and refund policies in line with Thailand’s digital trade laws.
For further assistance regarding consumer rights, you may contact:
Office of the Consumer Protection Board (OCPB), Thailand
For all return and refund inquiries, contact us at:
Email: cenk@cannabox.co.th
Business Address: 23 Soi Wachiratham Sathit 60, Bang Chak, Phra Khanong, Bangkok 10260
Tax ID: 0835566010124
Mobile: +66-95-862-6362
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