You can fill out the contact form on this page, message us on LINE @cbd.co.th, or email us directly at support@cbd.co.th. We usually reply within 24 hours on business days.

Our team is available Monday to Friday, 10:00 AM to 6:00 PM (Thailand time). We’ll do our best to reply as quickly as possible.

Absolutely! Our customer service team can assist you in both Thai and English. Just message us in the language you prefer.

We are proudly based in Thailand, and all our CBD products are locally sourced and lab-tested to meet Thai health and safety standards.

While we’re happy to share general product info, we can’t provide medical advice. We recommend speaking with a healthcare professional before using CBD, especially if you’re taking medication or have health concerns.

Once your order ships, you’ll receive a tracking number by email or SMS. If you didn’t receive it, feel free to reach out via the contact form or LINE and we’ll assist you right away.

At the moment, we are an online-first brand, but we do partner with select retail stores. Reach out to us to find the nearest location or stay updated for future pop-ups!

Yes, we ship to every province in Thailand. Whether you’re in Bangkok, Chiang Mai, Phuket, or Isaan — your order will arrive safely and discreetly.

Most orders are delivered within 2–3 business days. In some remote areas, it may take a little longer. You’ll receive a tracking link as soon as your order is shipped.

We accept Thai bank transfers, credit/debit cards, and sometimes cash on delivery (COD), depending on your area. You’ll see available options at checkout.

If your order hasn’t shipped yet, we can help! Contact us right away via LINE or email with your order number, and we’ll do our best to fix it for you.

100%. We use secure encryption to protect your data and never share your personal information with third parties. Your privacy is our priority.

Due to health and safety regulations, we currently do not accept returns on CBD products. However, if there’s an issue with your order, please contact us — we’re here to help.

We’d love to hear from you! Send us a message with a short introduction and what you have in mind. We’ll get back to you with partnership options.

Yes, all of our CBD products are third-party lab tested. You can find the lab results on each product page or request them directly through our contact form.